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Mapping knowledge permissions from BMC applications to BMC Helix Knowledge Management by ComAround

As an administrator, map the knowledge permissions from

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, 

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, BMC Helix Digital Workplace Advanced, or BMC Helix Virtual Agent to 

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 in the 

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 UI. As a result, users will have access to articles in 

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 based on their knowledge permissions as defined in these BMC applications. 

Related topics

Leveraging knowledge from BMC Helix Knowledge Management by ComAround in BMC Helix ITSM documentation

Selecting a knowledge base for BMC Helix Business Workflows in BMC Helix Business Workflows documentation 

Warning

Important

You cannot map specific knowledge permissions from BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent to

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. However, you can map companies to which users belong in BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent to

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. 

For more information about how access permissions are defined for BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent users, see Permission-mapping-overview-for-BMC-Helix-Knowledge-Management-by-ComAround.

After you configure

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as a knowledge provider, your BMC application can leverage the full potential of

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. For more information about the benefits of

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, see Configuring-BMC-Helix-Knowledge-Management-by-ComAround-as-a-knowledge-provider.

The following sections provide information about how permissions are mapped from BMC applications to BMC Helix Knowledge Management by ComAround:

Action

Reference

Learn how knowledge permissions are defined in BMC applications and

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. Understand how the mapping process works. 

Learn how knowledge permissions and user roles are mapped from

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to

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. 

Learn how knowledge permissions and user roles are mapped from

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to

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. 

Review best practices for defining knowledge permissions in

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.

Map permission groups from your BMC application to user groups in

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.

Remove the defined mapping.

Learn about limitations related to mapping knowledge permissions.

 

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