Mapping knowledge permissions from BMC applications to BMC Helix Knowledge Management by ComAround
As an administrator, map the knowledge permissions from BMC Helix ITSM, BMC Helix Business Workflows, BMC Helix Digital Workplace Advanced, or BMC Helix Virtual Agent to BMC Helix Knowledge Management by ComAround in the BMC Helix Innovation Studio UI. As a result, users will have access to articles in BMC Helix Knowledge Management by ComAround based on their knowledge permissions as defined in these BMC applications.
Related topics
Leveraging knowledge from BMC Helix Knowledge Management by ComAround in BMC Helix ITSM documentation
Selecting a knowledge base for BMC Helix Business Workflows in BMC Helix Business Workflows documentation
After you configure BMC Helix Knowledge Management by ComAround as a knowledge provider, your BMC application can leverage the full potential of BMC Helix Knowledge Management by ComAround. For more information about the benefits of BMC Helix Knowledge Management by ComAround, see Configuring-BMC-Helix-Knowledge-Management-by-ComAround-as-a-knowledge-provider.
The following sections provide information about how permissions are mapped from BMC applications to BMC Helix Knowledge Management by ComAround:
Action | Reference |
|---|---|
Learn how knowledge permissions are defined in BMC applications and BMC Helix Knowledge Management by ComAround. Understand how the mapping process works. | |
Learn how knowledge permissions and user roles are mapped from BMC Helix ITSM to BMC Helix Knowledge Management by ComAround. | |
Learn how knowledge permissions and user roles are mapped from BMC Helix Business Workflows to BMC Helix Knowledge Management by ComAround. | |
Review best practices for defining knowledge permissions in BMC Helix Knowledge Management by ComAround. | |
Map permission groups from your BMC application to user groups in BMC Helix Knowledge Management by ComAround. | |
Remove the defined mapping. | |
Learn about limitations related to mapping knowledge permissions. |