Configuring cognitive service for custom applications by using your own IBM Watson services

AI Service Management (Categorization and Classification) is a licensed service that uses the IBM Watson machine learning capability. As an administrator, you can either use IBM Watson services activated by BMC or use your own IBM Watson services to configure and use cognitive services for custom applications. For more information, see Configuring-cognitive-service-for-custom-applications-by-using-IBM-Watson-activated-by-BMC.

You can use your own IBM Watson services only for auto-classification and chatbot services. 

Related topics

Adding-cognitive-capabilities-to-a-custom-application

Scenario

As an end user, I have already purchased the appropriate IBM Watson services from IBM, and procured the appropriate SKU from BMC SaaS Operations. I want to use AI Service Management (Categorization and Classification) to leverage conversation capabilities in an application by using the BMC Helix Innovation Studio chatbot framework.

Instead of purchasing IBM Watson services from BMC SaaS Operations for using AI Service Management (Categorization and Classification), I can configure and use the IBM Watson services that I have purchased directly from IBM. 

Before you begin

Make sure that you have completed the following tasks:

  • Purchased the appropriate IBM Watson services from IBM. 
  • You are aware of the region and API key of the IBM Watson services that you want to configure with BMC Helix Innovation Studio.
  • Purchased the appropriate cognitive service SKU from BMC.

To configure cognitive services

  1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
  2. Select Cognitive and chatbot > Cognitive service.
  3. Click Onboard services with own cognitive provider.

  4. From the Cognitive provider list, select IBM Watson.
    22_1_Bring your own Watson.png

  5. In the Select and configure service for onboarding section, select cognitive services that you want to configure, and enter the following details:

    Field

    Description

    Region

    Select the appropriate region (

    IBM Watson

     services data center) for the services that you want to provision.Make sure that all the cognitive service that you configure are in the same IBM Watson data center.

    When you use your own IBM Watson services, make sure that you set the region for all services closest to the following IBM Watsondata centers:

    • Germany/Frankfurt
    • Sydney
    • United Kingdom/London
    • US East/Washington DC
    • US South/Dallas

    API Key

    Enter the IBM Watsonservice API key.

  6. Click Onboard. 

After you configure the services, all the required settings are successfully added in BMC Helix Innovation Studio.

Important

If you want to update any of the configured cognitive service settings, select Cognitive and chatbot > Cognitive service from the Configure list, select the appropriate cognitive service, and update the required setting.

For the IBM Watson Assistantfor Chatbot service, the chatbot configuration is created for BMC Helix Virtual Agent, Helix ChatOps, and BMC Helix Operations ManagementChatbot and the required workspace is uploaded in IBM Watson.

Where to go from here

Training-and-testing-the-cognitive-service-for-a-custom-application

 

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