Monitoring service operations

To enable tracking of service operations

1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
2. In the AR System Administration: Server Information form, click the Advanced tab.
3. In the Enable Service Recording drop-down list, indicate whether you want to enable the system for tracking service operations. By default, tracking is disabled.

Adding service operations that you want to track

You can configure the service operations that you want to track using the AR System Service Statistics Configuration form. This form allows you to enable service operations for particular service types. Using the 2014.01 version, you can monitor only email services.

To add service operations

1. Open the AR System Service Statistics Configuration form by typing the URL in a browser in this format: http://midTier:port/arsys/forms/Server/AR+System+Service+Statistics+Configuration.
   The AR System Service Statistics Configuration form opens.
   
2. Enter the values for the following fields:
   • Service Type—Indicates the service type, for example, com.bmc.arsys.email. Select the service type from the available service types.
   • Service Operation—Indicates the service operation, for example, incoming, outgoing. Select the service operation from the available service operations.
   • Monitoring Status—Indicates the status of a service operation for tracking. Select ON or OFF from the list to enable or disable tracking.

Viewing the service operations details

The information about the tracked emails is recorded in the AR System Service Statistics form.

To view the details, open the AR System Service Statistics form by typing the URL in a browser in this format: http://midTier:port/arsys/forms/server/AR+System+Service+Statistics.

The AR System Service Statistics form displays the following fields:

AR System Service Statistics form fields