BMC Helix Innovation Suite 25.1

BMC Helix Innovation Suite, a single-tenant platform that helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.

BMC Helix Innovation Suite requires fewer resources and improves integration between components. 

Release notes and notices Updated 20 Nov 2025

Learn what’s new or changed for BMC Helix Innovation Suite 25.1 including new features, urgent issues, documentation updates, and fixes or patches.

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The following updates have been added since the release of the space:

Date

Summary

Reference

April 1, 2025Issues that were corrected by 25.1.02 and issues that remain open25-1-enhancements-and-patches
March 11, 2025

Issues that were corrected by 25.1.01 and issues that remain open

Patch 1 for version 25.1 is available for on-premises customers. The following updates are available in this patch:

  • Use updated support for technology stack:
    • Kubernetes version 1.31
    • OpenShift version 4.17
    • Nginx Ingress Controller versions 1.11.411
    • Helm versions 3.17
  • Support integration with external logging solutions
  • Separate installation artifacts for BMC Helix ITSM: Smart Reporting
  • Support for Oracle database in the database refresh pipeline
25-1-enhancements-and-patches
February 25, 2025

January 29, 2025

Issues that were corrected by 25.1 and issues that remain open

Enhancements available in 25.1:

  • Maintain exclusive control of data encryption keys
  • Configure live agent support for a custom application
  • Automate ticket creation from emails for a custom application
  • Create customizable alerts and actions
  • Create collapsible container components in View Designer
  • Create tooltips for record editor fields and action buttons
  • Set the default home page for custom applications
  • Request services from AWS Service Catalog by using the AWS Catalog connector
  • View access permissions for users in BMC Helix Knowledge Management by ComAround

December 3, 2024

Enhancements available in 23.3 patch 4:

  • Use updated support for the technology stack
  • Support for the enterprise version of F5 NGINX Plus Ingress Controller
  • Updated support for PostgreSQL and Microsoft SQL Server database versions
  • Support for case-sensitive database
  • Support for data security with key encryption key (KEK)
  • Support for Microsoft SQL Server database in the database refresh pipeline
  • Support for service mesh
  • Support for Proxy server
  • Improvements to HelixGPT chat component
  • Enhance application Shell to support HelixGPT-based global search
  • Customize styling attributes in the Tab panel component
  • Create associations between record definitions by using existing fields
  • Horizontal scroll bar to view additional columns in the record grid
  • Usability enhancements for PWA screens
  • Accessibility enhancements for PWA screens

 

Tailoring applications and automating processes

Customize your BMC Helix Innovation Studio application to automate processes so that you can save time and reduce user efforts.

Enabling services

As an administrator, enable services to leverage operational benefits of BMC Helix Innovation Suite.

Setting up and going live

Set up BMC Helix Innovation Suite and tailor the environment according to your organizational requirements.

Administering

Set up user accounts and manage and maintain the system after it is installed and configured.

Developing applications by using BMC Helix Innovation Studio

Develop codeless applications with minimal programming.Develop code-based applications by using the BMC Helix Innovation Studio SDK, and Maven archetypes to extend BMC Helix Innovation Studio to create custom components, custom REST APIs, and so on.If you are a Developer, this is a good place to start.

Developing Progressive Web Applications

Develop Progressive web applications (PWA), which use common web technologies, including HTML, CSS, and JavaScript. These applications are platform-independent and can be used across different devices, such as desktops, tablets, and mobiles.

Developing an API program

Integrate AR System forms with any third-party application by using REST API.

Troubleshooting

Resolve common issues or errors, review logs, or contact BMC Support.
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PDFs, videos, and API documentation

Get a list of all the videos, API documentation, and a PDF version of the BMC Helix Innovation Suite documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix Innovation Suite.

Related documentation

See the documentation of products related to BMC Helix Innovation Suite.

 

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BMC Helix Innovation Suite 25.1