To set logging properties for Mid Tier

1. Open Mid Tier Configuration Tool.
2. Click Log Settings.
   For more information, see Configuring-the-Log-Settings-page-by-using-Mid-Tier-Configuration-Tool.
   
   

To setup detailed logging

1. Login to Mid Tier Configuration tool:
   http://<server name>:<port number>/arsys/shared/config/config.jsp

2. Go to the  Log Settings tab and set the following categories:

   Category	Log level
   Performance or back channel related issues	PERFORMANCE SERVLET
   Session oriented issues	PERFORMANCE SERVLET SESSION MGMT
   Web service issues	PERFORMANCE WEBSERVICE
   Reporting issues	PERFORMANCE SERVLET REPORTING
   BMC Service Request Management and Flashboards related issues	PERFORMANCE SERVLET DATA VISUALIZATION

   The following screenshot displays the Log categories in Mid Tier:
   
   

3. Verify that the following values are set correctly:
   • Log Level is set to Fine
   • Log Viewer is set to File
   • Log Format set to Detailed text (includes class and methods)
   • Maximum Log File Size (kb) is set to 10240
     
   • Maximum Number of Log Files is set to 100 
     
     
4. Click Save changes to save your settings.

To troubleshoot an issue

1. Note the path set in the Log Directory field.
   When the problem is replicated, access Mid Tier logs.
2. Access the Mid Tier log directory using remote desktop, ssh, or shared drive.
3. Share the Mid Tier logs with BMC support along with a copy of the config.properties file, located in the midtier\WEB-INF\classes\ folder.
   The maximum limit of file upload is 1.5 GB.