Flashboard display issues

When displaying a Flashboards, you might encounter the following issues:

Use this section to review information about Flashboard display issues.

No data is displayed in the Flashboards

If you see an empty display in a Flashboards, or a message reports that there is no data to display in a pie chart, verify the following conditions:

Is the Flashboards server running and functioning correctly?
If you are gathering historical or summary data, has the Flashboards server been running during your collection interval?
Is your collection interval or summary interval:
- Set incorrectly or not set at all?
- Set to begin collection or summary at a later date or time?
Is the Flashboard variable set correctly?
Does your flashboard contain the correct variables?
Is your Flashboards linked to the correct form?
Did you link your flashboard field to the correct server and flashboard in the Properties tab for the Data Visualization field?
Is the Flashboard Definition Refresh Interval value in the AR System:Flashboard Server Configuration form equal to 0?
If this value is equal to 0, the server is not refreshing the cache or updating the flashboard information. Set this value to a higher rate, depending on how often you want to collect flashboard data.
The default value is 1800 seconds (30 minutes). You may change this value to 1 second to test your flashboard.
See Configuring-the-Flashboard-server-settings-at-a-global-level.

Flashboards display errors

This section describes some of the display-related Flashboards error messages. The messages are displayed in the Flashboard field on the form or in a separate message box.

Error message	Resolution
Page cannot be displayed	Verify the following conditions: Is the Mid Tier running and functioning correctly? Did you enter the default web path in the Advanced tab of the AR System Administration: Server Information form?
Could not log into the server	Verify the following condition: Is the AR System server running and functioning correctly?
Cannot display a graph that contains more than 3000 data points	This message is displayed if the number of data points to be plotted on a flashboard exceeds a configurable limit set by Microsoft. The default is 3000 data points. To increase this limit, add the following property to the config.properties file, which is located in the midTierInstallDirectory /WEB-INF/classes directory: flashboards.maxDataPoints= *numberOfDataPoints* For example: flashboards.maxDataPoints=4000 Note: Do not exceed 10,000 points.

New data is not displayed

If new data is not displayed in your Flashboards, verify the following conditions:

Did you refresh your Flashboards?
You must refresh your Flashboards to view the most recent historical, summary, and real-time data.
Has your Flashboards server been functioning correctly during the collection interval?
If your server is not functioning correctly, it does not collect data.

Refresh data display in Flashboards

If you are collecting historical or summary data, your data changes over time, depending on your collection interval and whether there is new data to be displayed.

You must refresh your Flashboards to see the changes. If you are collecting real-time data, your Flashboards is refreshed automatically when new data is collected.

Data displayed is incorrect

The data that a Flashboards displays might be incorrect or might not appear as you expected if you:

Did not select the Show As Time option in the X Axis panel of a flashboard in Developer Studio and you are collecting historical or summarized data.
Modified parameter values using workflow and the server does not support the modifications. Test all modifications before you apply them.

Users cannot see the Flashboards

Users cannot see a flashboard in a form if:

You did not grant permission to view the flashboard.
Users will see a message telling them that they do not have permission to view the flashboard.
You did not grant permission to view the Data Visualization field.
Users will see the form but not the flashboard.
You did not grant permission to view the form associated with the flashboard.
Users will not be able to view the form at all.