Creating cumulative server statistics

To create a cumulative server statistics variable

1. In AR System Navigator, expand serverName > All Objects.
2. Right-click Flashboard Variables, and select New Flashboard Variable.
3. In the New Flashboard Variable dialog box, enter FB:CumulativeServerStatistics in the Form field, and click Finish.

4. In the Qualification field, enter a qualification.
   For example:

   *'Active Ticket' = "YES" AND 'Queue' = "CUMULATIVE"*

   Enter CUMULATIVE if you chose the Cumulative option in the Server Statistics Server Recording Mode section in the Server Statistics tab of the AR System Administration: Server Information form.
   If you chose the Cumulative and Individual Queue option for the recording mode, you can specify any of the queues from the Server Statistics form.

5. Click the Operation panel, and complete the following steps:
   1. Select Average.

   2. In the Expression box, enter Set Entry Calls Count Diff / 60

      Important

      Divide by the interval you chose in the FB:CumulativeServerStatistics form.

6. Click the Data Collection tab, and complete the following steps:
   1. Select Collect Data.
   2. Open the History panel.
   3. Select Minutely. In the Sample data every minute box, enter 1.
   4. Select the day and time to collect data.
   5. Set the Delete Interval to Delete, enter 12 in the After field, and select Hours from the menu.
7. In the Properties tab, set the Permissions property.
8. Select File > Save.
9. In the New Name field, enter Set Entry Calls per Second, and click OK.
   
   

To create a cumulative server statistics flashboard

1. In the AR System Navigator, expand serverName > All Objects.
2. Right-click Flashboards, and select New Flashboard.
3. On the Flashboard panel, enter a Title: Set Entry Calls per Second.
4. Select a Line, Area, or Stacked Area flashboard type.
5. From the Display Type list, select History.
6. Click the Variables panel, and complete the following steps:
   1. Add the Set Entry Calls per Second variable to the list.
   2. Select Enable Variable, and set the Label, Color, and Style as needed.
7. Click the X Axis tab, and complete the following steps:
   1. Select Show Grid.
   2. Select Show As Time.
   3. From the Time Frame list, select Today.
8. Click the Y Axis tab, and complete the following steps:
   1. In the Label field, enter Set Entry Calls per Second.
   2. Select Show Grid.
9. (Optional) Modify other properties (such as font and color details) for the flashboard, edit the properties in the Properties tab.
   See Defining-flashboards for more information.
10. Save and close the flashboard.