Configuring Statistics cards to view different categories of tickets

To view different categories as separate cards, you must first add the Statistics Card Bar component. You can then add multiple Statistics Cards representing different categories to the parent Statistics Card Bar component. 

To add a Statistics Card Bar component to a view definition

1. Log in to BMC Helix Innovation Studio and navigate to the Workspace tab.
2. Select the application for which you want to add a Statistics Card Bar component.
3. On the Views tab, click the name of the view definition to which you want to add the Statistics Card Bar component.
4. From Palette, drag the Statistics Card Bar component to the canvas.

5. In the Properties pane, click Settings , and then specify the properties as indicated in the following table:

   Property	Action	Example
   Name	Enter name to be displayed on the card.
   Description	Enter description of the Statistics Card Bar.
   Default Value	Enter a value that will be displayed if a specific card has no data. For example: Hyphen (-)
   Set Limit	Enter the value that you want to set as a limit for the number of tickets to be displayed on the card. For example, if you have 15 critical tickets and set the limit to 10, the critical ticket card will show a value of 10+. To view all the available tickets, keep this field blank.
   On Load Activate	Use the toggle key to activate the process when a specific condition is fulfilled.
   Auto Refresh	Use the toggle key to auto refresh Statistics Card Bar when a specific condition is fulfilled.
   Hidden	Use the toggle key to hide Statistics Card Bar in specific conditions. For example: You can disable the Statistics Card Bar at all times or when a specific condition is fulfilled.
   Disable	Use the toggle key to disable Statistics Card Bar when a specific condition is fulfilled.

    

6. Click Save.

After saving the Statistics Card Bar component, add Statistics Cards for different categories. 

To add a Statistics Card component to a view definition

1. Log in to BMC Helix Innovation Studioand navigate to the Workspace tab.
2. Select the application for which you want to add a Statistics Card component.
3. On the Views tab, click the name of the view definition to which you want to add a Statistics Card.
   You can also create a new view definition by using the Statistics Card.
4. From Palette, drag the Statistics Card to the Statistics Card Bar component.

5. In the Properties pane, click Settings , and then specify the properties as indicated in the following table:

   Property	Description	Example
   Name	Enter a name to be displayed on the card.
   Mapping Key	Enter a string as a key. Use this mapping key to associate each count with the specific statistics card it belongs to. We generate counts for each statistics card by using the process.
   Icon	Select the icon for the statistics card. You can select the icons by using one of the following ways: Click on the list which displays the list of all the available icons. Type the name of the icon and select the desired icon. Click Browse, and from the Select icon pop-up select the desired icon.
   Color	Select the color from the palette for the statistics card.
   Hidden	Use the toggle key to hide the Statistics Card under specific conditions, such as if you want to disable it at all times or when a specific condition is fulfilled.
   Disable	Use the toggle key to disable the Statistics Card when a specific condition is fulfilled.

6. Click Save.

Result

A statistical view of all open tickets and showing details about the critical tickets, major tickets, and tickets that need attention: