File System Sync plug-in configuration

The File System Sync plug-in synchronizes files that were modified or added since the last sync with the RKM:KnowledgeArticleManager form. An AR Systemescalation calls this plug-in and passes the latest sync time.

Related topic

Troubleshooting-File-System-Sync-plug-in-issues

Plug-in type

File System Sync is a Java-based Filter API plug-in.

AR System serverconnectivity

The File System Sync plug-in connects to the AR System server when an escalation occurs at a given interval. The File System Sync plug-in (file-system-sync.jar) is installed in the C:\BMC Software\BMCRemedyITSMSuite\Shared_Components\plugins folder.

Configuration information

The configuration information of the File System Sync plug-in is available in the AR System Administration: Plugin Server Configuration form.

22_1_RMDY.ITSM.RKM.FS.KAM.SYNC.png

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias:
Server-Plugin-Alias: RMDY.ITSM.RKM.FS.KAM.SYNC RMDY.ITSM.RKM.FS.KAM.SYNC myServer:9999

For more information, see Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring-Java-plug-in-servers, and Setting-plug-in-server-configuration-options.

The log4j_pluginsvr.xml file contains the plug-in log level information:

<logger additivity="true" name="com.bmc.itsm.rkm">
   <level value="warn"/>
 </logger>

 

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