Sending outgoing email in plain text

To send outgoing email in plain text

1. Open the AR System Email Messages form in New mode in a browser.
   AR System Email Messages form
   

   Tip

   To view the AR System Email Messages form in a browser, use this syntax: http:///arsys/forms//. For more information, see URLs-for-opening-forms-and-applications.

2. From the Mailbox Name menu, select an outgoing mailbox to use for your email message.
   The settings in the AR System Email Mailbox Configuration form for the specified mailbox will be used unless overridden by entries in the AR System Email Messages form. If you leave this field empty, the default outgoing mailbox will be used. For more information, see Configuring-outgoing-mailboxes.
3. Select Outgoing from the Message Type list.
4. Click the Message tab and fill in the header information.
   The From, Reply To, Organization, To, CC, and BCC fields will be populated automatically when you enter the mailbox name if they have been configured in the AR System Email Mailbox Configuration form. You can override these settings here.
   1. In the To field, enter the name of the user you are sending the email to.
   2. Enter other information as needed, for example, an organization.
5. Enter a subject line for your email in the Subject field.

6. (Optional) Enter a priority number between 1 to 100 in the Priority field.
   Use the following table to determine what value to use in the email message within AR System to get the desired Microsoft Outlook priority.

   The [confluence_table-plus] macro is a standalone macro and it cannot be used inline. Click on this message for details.
   This macro generates standalone content. As a consequence you need to make sure to use a syntax that separates your macro from the content before and after it so that it's on a line by itself. For example in XWiki Syntax 2.0+ this means having 2 newline characters (a.k.a line breaks) separating your macro from the content before and after it.
   By default, emails are sent out from the Email Engine in the order they were received, not in the order of priority. But you can set properties in the AR System Configuration Generic UI form for theEmail Engine to send high-priority emails first and then lower priority in that order.
   Use the following properties:

   
   

   • To ignore priority (default):

     com.bmc.arsys.emaildaemon.SortMessages=false

   • To use the priority:

     com.bmc.arsys.emaildaemon.SortMessages=true

     See Configuration-settings-C-D.

7. Click the Plain Text Body tab and enter your message text.

   Warning

   When sending HTML messages, any content in Plain Text Body tab is ignored. To send plain text messages, make sure that all the required content is in the Plain Text Body tab and that the HTML Body tab is empty.

   There are no syntax requirements for typing "plain" text in your outgoing message. However, any label/value pairs that you include must follow their specific syntax. For more information, see Creating-and-using-email-templates

   • To add an attachment, see Including-attachments-with-outgoing-email.
   • To send the email with a template other than the default templates for the specified mailbox, see Using-advanced-features-on-the-AR-System-Email-Message-form.
   • To add an attachment alternative to be used for the content of your email instead of typing content in the body panes, or using a template, see Using-advanced-features-on-the-AR-System-Email-Message-form.
8. Click Send to send the mail from the outgoing mailbox to the user.