Adding fields to the assignee and request forms

You can add fields to the assignee and request forms, which the Assignment Engineuses to run its processes.

Adding fields to the assignee form

The assignee form must contain the following fields, which are mapped to the fields on the Assignee Form Fields tab of the Assignment EngineForms dialog box.

  • Assignee Unique ID—A field containing a unique identifier that distinguishes one assignee from another. This can be a GUID field (field ID 179).
    Instead of creating this field, you can use the Request ID field (ID 1) as the unique identifier. Then, you can add the following optional fields to this form:
    • Assignee Group Unique ID—The unique instance ID for the assignee group.
    • Assignee Name/Login—The name of the assignee.
    • Assignee Delivery Method—A field used to store the method to notify the assignee of the assignment.
  • Number Assigned—An integer field used to obtain and set the current number of assigned issues for each possible assignee.
    If you use the Load Balance by Number or the Load Balance by Capacity auto-assignment method, this field is required.
  • Capacity Rating—A decimal field used to obtain the capacity rating for each possible assignee.
    This field is required for the Load Balance by Capacity auto-assignment method.
  • Last Assigned Time—A decimal field used to obtain the last time an issue was assigned to each possible assignee and to set the last assigned time for the successful assignee.
    This field is required for the Round Robin auto-assignment method.
  • (Optional) Last Assign Time (Display)—A date/time field used to obtain the last date and time an issue was assigned to each possible assignee and to set the last assigned time for the successful assignee.

Related topic

Adding-assignee-and-request-forms

Adding fields to the request form

The request form must contain the following fields, which the Assignment Engineuses to run its processes.
The following field is mapped to the fields on the Request Form Fields tab of the Assignment EngineForms dialog box.

  • Assignee Unique ID—Character field that stores the selected assignee's unique ID.

Optionally, you can add the following fields:

  • Assignee ID Field—Stores the Entry ID of the successful assignee.
  • Assignee Form—Stores the name of the assignee form.
  • Return Code Field—Stores the code for success or failure of the assignment. This field can be used for debugging purposes.
  • Return Code Description—Stores the successful Assignment Rule ID and the Assignment Qualification ID if the assignment was successful, or an error code if the assignment failed. This field can be used for debugging purposes.
  • Reason Code Field—Stores the GUID of the executed rule.

Where to go from here

To know how to add assignment rules, see Adding-assignment-rules.

 

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