Enabling and disabling full text search

With FTS, you can use your knowledge base. You can access your company's history of solving problems, which is sometimes stored in long text fields or attachments. With the FTS option, you can easily search long text fields to find solutions to related problems.

FTS solves many problems that users encounter when performing database searches, including:

• Searching long text and attachment fields.
  The FTS option enables you to index character, diary, and attachment fields for searching and then matches entries from those fields against the search criteria that you specify. Like database indexes, an FTS index can greatly decrease the time required for a database search.
• Improving search performance by searching large volumes of data.
• Defining how the server interprets wildcards to customize search performance to your specific needs.
• Ranking search results according to their relevance to the search criteria.
  The more relevant a search result is, the greater the weight. For more information, see Accrued-and-weighted-results-in-FTS.

To enable FTS

1. Configure the server for FTS. For more information, see Configuring-full-text-search.
2. Index fields for FTS. For more information, see Defining-a-field-for-FTS.
3. (Optional) Add a form search field to a form. For more information, see Providing-a-shortcut-for-specifying-expanded-FTS-qualifications.
4. (Optional) Set up forms for multiple-form FTS. For more information, see Setting-up-FTS-to-search-across-multiple-forms.
5. Re-index the fields, as needed. For more information, see Rebuilding-an-index-for-specific-fields.

To disable FTS

You can disable the FTS feature temporarily or permanently. This setting does not apply to multi-form searches.

To disable FTS temporarily

1. In a browser, open the AR System Administration Console and select System > General > Server Information.
2. On the FTS tab:

• 
  
  • To disable full text searching, select the Disable Full Text Searching check box.
  • To disable the FTS indexer, select the Disable FTS Indexer check box.

To disable FTS permanently

1. Open AR System Administration Console> System > General > Add or Remove Licenses.
2. Select the Full Text Search license record.
3. Change the Number of Licenses to 0 and click Save.

See the topics listed in the following table for information about how you can set up FTS, the different FTS operations, and how FTS reindexing works: