Permission mapping overview for BMC Helix Knowledge Management by ComAround
Knowledge permissions are defined differently in your BMC application and BMC Helix Knowledge Management by ComAround. The mapping process bridges these structural differences. As a result, users continue to have access to articles in BMC Helix Knowledge Management by ComAround based on their knowledge permissions as defined in your BMC application.
How knowledge permissions are defined
The following table describes how knowledge permissions are defined in the applications:
Application | Knowledge permissions |
|---|---|
BMC Helix ITSM | The knowledge permissions are defined by support groups and the users' Knowledge-Centered Service (KCS) roles. Support groups are set by assignment groups and one or more additional visibility groups, if necessary. |
BMC Helix Business Workflows | The knowledge permissions are defined by support groups and the users' KCS roles. Support groups are assigned to knowledge sets. Then, knowledge sets are assigned to articles. For more information about associations between knowledge sets, companies, lines of business, and support groups, see Creating knowledge sets and knowledge templates. |
BMC Helix Digital Workplace Advanced | The knowledge permissions are defined by the users' KCS roles. |
BMC Helix Virtual Agent | |
BMC Helix Knowledge Management by ComAround | The knowledge permissions are defined by the user groups assigned to the portal or folders. A user can be assigned to more than one user group, but each user group has a single KCS role. Important: Only 64 user groups can be created in BMC Helix Knowledge Management by ComAround. |
How knowledge permissions are mapped
The mapping of knowledge permissions is based on the mapping of support groups from BMC Helix ITSM or BMC Helix Business Workflows to BMC Helix Knowledge Management by ComAround user groups (and its link with portals or folders).
After support groups are mapped with user groups, knowledge permissions assigned to articles in BMC Helix ITSM or BMC Helix Business Workflows are mapped to BMC Helix Knowledge Management by ComAround folders to which user groups are assigned. The synchronization of knowledge articles is based on the original permission settings in BMC Helix ITSM or BMC Helix Business Workflows. Learn more about the synchronization process in Synchronizing-BMC-applications-with-BMC-Helix-Knowledge-Management-by-ComAround.