Deprecated and discontinued features
Deprecated features
Deprecated features are still available in the product but are no longer under active development and might be discontinued from the product in the future. We encourage you to plan and implement the recommended change.
Feature | Announcement and recommendations |
|---|---|
Smart Reporting | BMC Helix Dashboards is the strategic direction for BMC's investment into innovative reporting and dashboarding capabilities for BMC’s Service and Operations Management solutions. Now that BMC Helix Dashboards is available for both On premises and SaaS deployments, BMC is starting the end-of-life process for Smart Reporting and its use with the BMC Service Management solutions. For more information, see Statement-of-direction-End-of-life-plan-for-Smart-Reporting-for-BMC-Helix-ITSM-and-BMC-Helix-Innovation-Suite-and-transition-to-BMC-Helix-Dashboards. |
Discontinued features and components
Discontinued features are no longer available in the product or service.
Feature | Announcement and recommendations |
|---|---|
In-app self-help | The self-help menu is no longer available. In the coming months, we plan to provide a new self-help system that is streamlined to provide the most useful content. You can continue to find answers to your questions in the online documentation or in our BMC Helix Innovation Studio playlist. |
IBM Watson Tone Analyzer integration with BMC Helix Innovation Studio | IBM Watson Tone Analyzer is no longer available from February 24, 2023. BMC will no longer activate new BMC Helix Innovation Studio customers with IBM Watson's Tone Analyzer capability effective April 13, 2022. BMC is reviewing options with IBM for potential replacement capabilities for its intelligent user sentiment detection. |
To get complete compatibility information for BMC Helix ITSM, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page (requires Customer Support login).