This documentation supports the 21.05 version of BMC Helix Innovation Studio.To view an earlier version, select the version from the Product version menu.

21.05 patches

Review the fixes and updates in this patch in BMC Helix Innovation Studio 21.05 that might impact your users.

Several significant enhancements were delivered in versions 21.05, 21.02, and 20.08 for SaaS customers. Starting with 21.05.02 patch release, these features and enhancements are also available for on-premises customers.

The key enhancements include:

  • BMC Helix Innovation Suite for Service Management applications
    Starting with version 21.02, Service Management applications run on a single environment named, BMC Helix Innovation Suite. With the new BMC Helix Innovation Suite, we bring together the capabilities of Action Request System and BMC Helix Innovation Studio.
  • Product name change in Remedy platform and applications
    Starting with version 21.02, there are changes to the product and component names.
  • Support for Progressive Web Applications
    Smart IT uses the industry standard Progressive Web App (PWA) technology. You can customize screens in Developer Studio in a similar way you customize the forms.
    Also, create and view your custom application as a progressive web application simply by selecting and using Progressive views in Developer Studio.

 To learn about these enhancements, see the following links:

Related topics

Known-and-corrected-issues

21.05 enhancements


Available patches

Patch version

SaaS

On premises

Defect fixes

Updates

21.05.03

✅️


None

21.05.02


✅️

21.05.01

✅️



Updates in 21.05.02

Container deployment of BMC Helix Innovation Suite

Perform container deployment of BMC Helix Innovation Suite and Service Management applications in your on-premises environment.

For more information, see 21.05 Patches in BMC Helix Innovation Suite Deployment documentation.


Updates in 21.05.01

Use content packages to integrate and automate business processes through out-of-the-box connectors

Automate the following processes by using sample BMC Helix Digital Workplace Catalog services:

  • Creating a virtual machine in Microsoft Azure
  • Fetching payslips from a payroll system by using an Automation Anywhere Robotic Process Automation (RPA) bot
  • Running a Jenkins job
  • Requesting time offs by using a Blue Prism process

For more information, see Automating-actions-performed-in-third-party-systems-by-using-a-content-package.

(On-premises only) Downloading and installing the patch

Download from EPD

See Downloading the installation files in BMC Helix Innovation Suite Deployment online documentation.

Patch installation

See Installing in BMC Helix Innovation Suite Deployment online documentation.

(SaaS subscribers only) Downloading and installing the patch

Download the latest BMC Helix Innovation Studio SDK

Upgrade to BMC Helix Innovation Studio SDK

SaaS application patching

BMC applies patches during Maintenance windows. 

 

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