This documentation supports the 21.05 version of BMC Helix Innovation Studio.To view an earlier version, select the version from the Product version menu.

Setting up BMC Helix Knowledge Management in an application

BMC Helix Innovation Studio supports BMC Helix Knowledge Management by ComAround by ComAround as a search provider in an application. With BMC Helix Knowledge Management by ComAround, you boost your knowledge base with an extensive Article-Pack that contains knowledge articles to supports service desk agents and customers using software from Microsoft, Google, Adobe, and Zoom.

Important

In this release, you can integrate BMC Helix Knowledge Management by ComAround with BMC Helix Virtual Agent and BMC Helix Digital Workplace Advanced only. You cannot integrate BMC Helix Knowledge Management by ComAround with other BMC applications or custom applications.

If you want to use BMC Helix ITSM: Knowledge Management articles in knowledge search, as an administrator, complete the following tasks to leverage the BMC Helix Knowledge Management by ComAround knowledge capabilities:

Action

Reference

If you want to map fields from custom knowledge templates in BMC Helix ITSM: Knowledge Management with BMC Helix Knowledge Management by ComAround.

Synchronize the BMC Helix ITSM: Knowledge Management articles with BMC Helix Knowledge Management by ComAround.


 

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