Entering field criteria using shorthand syntax
Like the , which allows you to enter criteria into form fields themselves (without entering them into the Advanced Search Bar), the supports a "shorthand" syntax of qualification criteria. For example, when the Submitter field has a field ID of 2, the following syntax produces the same results as if you had entered Francie Frontline in the Submitter field in the :
!2!: Francie Frontline
You can use this same shorthand syntax to search for request IDs. The following template searches for request ID from the HD Incident form:
Schema: HD Incident
Server: polycarp
Login: Demo
Password:
Action: Query
!1!: TT00000000119
Server: polycarp
Login: Demo
Password:
Action: Query
!1!: TT00000000119
Your email query can include multiple fields to search for all new urgent requests:
File exported Tue May 21 21:38:47 2004
Schema: HD Incident
Server: polycarp
Login: Demo
Password:
Action: Query
Status !7!: New
Caller Impact !536870927!: Urgent
Schema: HD Incident
Server: polycarp
Login: Demo
Password:
Action: Query
Status !7!: New
Caller Impact !536870927!: Urgent
If the qualification does not match any entries, the email returned from the will indicate this.
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*