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Full Text Search logs

When and why you need to use/access the FTS logs?  Any specific permissions to access these logs? (Admin)

Perform the following steps to collect and send FTS logs to BMC Support.

Action

Description

Collect logs

Determine whether the search originated on an Indexer or Searcher (user-facing) server. 

  • If you are performing a search on an Indexer server, obtain logs from the arfts.log file located in the <ARServerInstallDir>/ARServer/Db folder. When you are running the full text search on the Indexer server, you must enable the FTS debug logging. 
  • If you are performing a search on the Searcher server, obtain logs from the arfts-searcher.log file located in the folder mention below:
    • UNIX—ARServerInstallDir/Arserver/Db
    • Windows—ARSystem\Arserver\Db

Enable logging

Enable API and SQL logging from the server from which you are running the search. For more information about enabling logging, see Enabling-server-side-AR-System-logs. 

Consider the following points before you enable logging:

  • Remove the previous logs from the db directory. This helps in reducing the size of the file you send to BMC Support.
  • Rename the log file so that it is easier to identify.
  • Make sure that the log file includes the time stamp of when the issue was reproduced.

If you are using load balanced environment;

  • Enable API and SQL logging from all user facing servers in the server group.
  • Enable debug searcher logging from the indexing server.

Reproduce the issue

Reproduce the issue in your environment and note the following details:

  • Name of the user performing the search
  • Search criteria used
  • Time period

Disable logging

Disable logging on the Indexer and Searcher server.



 

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AR System 22.1