Troubleshooting Pentaho plug-in issues
The Pentaho plug-in enables you to run and monitor Atrium Integrator jobs/transformations from AR vendor forms. This plug-in is specifically designed to enable a or application user to create a comprehensive, form-based data management user interface.
To troubleshoot Pentaho plug-in issues
- Verify the Pentaho plug-in configuration.
For more information, see Pentaho-plug-in-configuration.
For more information on AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring-Java-plug-in-servers and Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form. - Troubleshoot common plug-in related issues.
For more information, see General-approach-for-troubleshooting-plug-in-issues. - If you need to investigate the issue further, enable the following logs:
- Server side logs. For more information, see Enabling-server-side-AR-System-logs.
- Plug-in specific logs. For more information, see To enable logs for the Pentaho plug-in.
Enabling logs for the Pentaho plug-in
You can enable logs for the Pentaho plug-in on the Plugin Server Configuration form in the AR System Administration console.
Plugin Server Configuration form
(Click the image to expand it.)
To enable logs for the Pentaho plug-in:
- In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.
- On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
- On the Plugin Server Configuration tab, in the Logging Configurations area, from the Log Level list, select DEBUG.
- Click Apply.
The arjavaplugin.log file now generates the debug logs for the Pentaho plug-in.
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