Troubleshooting RSA Key Pair Generator plug-in issues

The RSA Key Pair Generator plug-in is used to generate a new private/public key for a database.

• • Plug-in type
  •  connectivity
  • Configuration information
  • To troubleshoot RSA Key Pair Generator plug-in issues
  • To enable logs for the RSA Key Pair Generator plug-in
  • Related topic

Plug-in type

RSA Key Pair Generator is a Java-based Filter API plug-in.

 connectivity

 interacts with the RSA Key Pair Generator plug-in by using the  Java API. This plug-in (arrsakeypairgenVerNum.jar — VerNum represents the release version number) is installed in the <ARInstallationFolder>\pluginsvr folder.

Configuration information

The configuration information of the RSA Key Pair Generator plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias parameter setting that points to the correct plug-in server alias.
Server-Plugin-Alias: ARSYS.ARF.RSAKEYPAIRGENERATOR ARSYS.ARF.RSAKEYPAIRGENERATOR myServer:9999

See Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring-Java-plug-in-servers and Setting-plug-in-server-configuration-options.

To troubleshoot RSA Key Pair Generator plug-in issues

• Verify the RSA Key Pair Generator plug-in configuration.
• Troubleshoot common plug-in related issues.
   For more information, see General-approach-for-troubleshooting-plug-in-issues.
• If you need to investigate the issue further, enable the following logs:
  • Server side logs. For more information, see Enabling-server-side-AR-System-logs.
  • Plug-in specific logs. For more information, see To enable logs for the RSA Key Pair Generator plug-in.

To enable logs for the RSA Key Pair Generator plug-in

1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.
2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
3. Select the Plugin Server Configuration tab.
4. In the Logging Configurations area, from the Log Level list, select DEBUG.
5. Click Apply. 
   The arjavaplugin.log file now generates the debug logs for the RSA Key Pair Generator plug-in.

Related topic

Enabling-plug-ins