Troubleshooting AR System configuration issues
Symptoms
- Slow response from the
- Errors in configuring the for additional configurations
Scope
- Users from the ITSM Suite experience the problem.
- One or more users experience the problem.
Resolution
Step | Task | Description |
1 | Review the configuration checklist | Review Configuration checklist for Remedy AR System. Based on the size of your environment, make the recommended changes as per the knowledge article. This checklist describes the configurations in the , , , and database server. The checklist also describes configurations for the web infrastructure (web proxy, tomcat, JVM parameters) for the and application stack. Note: All recommendations are a reference for the user. We encourage customers to conduct their own testing based on their own workload and adjust the settings as necessary. |
2 | Review the performance tuning documentation | Use the information to tune your environment if you notice performance issues in the . |
3 | Review the system requirement documentation | Review the System requirements topic in the Deployment documentation. Ensure that you have configured the system for your implementation. |
4 | Optional: Review the solution architecture documentation | Review the BMC Helix IT Service Management deployment architecture topic in the Deployment documentation. Use this topic to compare a complete solution architecture with your deployment. |
5 | For DWP, review the best practices documentation | If you are using Digital Workplace, review Configuration checklist for BMC Digital Workplace. Based on the size of your environment, make the recommended changes wherever applicable. |
6 | Review the FTS best practices documentation | If you face a performance issue related to Full Text Searches (FTS) or Global Searches, review Full-Text-Search (FTS) Best Practice Configuration for 9.1.x. |
7 | Review the server group ranking documentation | To validate your server group ranking, review How to Rank Operations in a Server Group. Performance can be affected by the location of operations in a server group. |