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Monitoring Mid Tier response time

Response time of a page is the time between opening of a page (opening a new URL, clicking a link or refreshing a page) and availability of a page on the browser.

You can monitor the response time of the pages of  application by using the Response Time Monitor widget. The Response Time Monitor widget measures  workflows that make requests to . To view the overall response time details, you must enable the Response Time Monitor widget from Remedy  Configuration Tool.

The Response Time Monitor widget:

  • Cannot monitor loading of IFRAME elements, Data Visualization Fields (DVF) and Flashboards.
  • Cannot monitor loading of cached inline form.


To enable  response time monitoring

  1. Open Remedy  Configuration Tool.
    http://<midTierServer>/shared/config/config.jsp
  2. On the General Settings page, select the Enable Response Time Indicator check box.
    By default, the check box is not selected.

For more information about enabling Response Time Indicator, see Configuring the General Settings Page.

To view overall response time details

  1. Click the Response Time Monitor ( image2013-4-18 16-46-13.gif ) icon in the bottom right corner of the page. 
    An Information bar is displayed at the bottom of the page.

    perf_monitor_info_bar_screen.gif
  2. If you want to view the Response Time Monitor widget, click the information bar. 
    Response Time Monitor.gif
  3. Click Refresh ( perf-monitor-refresh-btn.gif ) to get the latest values for bandwidth and latency.
    The bandwidth and latency values changes based on your network usage at that time.
  4. Click Close ( perf-monitor-close-btn.gif ) on the top right corner of the widget to close it.

Response time parameters

The following table describes the parameters used for measuring the overall  performance:

Parameters

Description

Users Bandwidth to Server

  • Bandwidth — Indicates the network bandwidth usage in kilobytes per second. It is the bandwidth used to communicate between your browser and .
  • Latency — Indicates the average network time delay while loading a page. It is the time that the network takes to communicate between your browser and the . It is measured in milliseconds.

Note: When you enable the Enable End User Response Time Indicator setting through Remedy  Configuration Tool, extra calls are sent to the server to measure and report the bandwidth. This may have some performance impact in the deployment.

Base Page

Indicates the form or workflow which is loaded.

Page Load Time

Indicates the total time between opening a page (opening a new URL, clicking a link, opening a new workflow or refreshing a page) and the availability of a page on the browser.

For example, the time between clicking a link and availability of a page in browser is considered as page load time. The page load time can be divided into:

  • Network Time –  Indicates the network latency time in the request. It is measured in milliseconds.
  • Server Time – Indicates the  server request processing time. It is measured in milliseconds.
  • Browser Time –  Indicates the time spent by the browser in processing and rendering the request. It is measured in milliseconds.

Last Transaction Time

Indicates the opening of a new page, inline form, or a workflow after a new page or workflow is loaded in the .

The Last 3 Transactions time indicates the page load time for the last three pages, inline forms, or  Workflow that you visited.

Related topic

Enabling-logs-for-Mid-Tier-troubleshooting


 

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