Troubleshooting Approval Server

When troubleshooting , complete the following tasks:

• Check the known and corrected issues in .
• Apply the latest hotfix for .
• Review the recommended  configuration if you experience issues with the . For more information, see Configuring approval server.

Ensure that you check the hotfix level of both  and . For any questions about hotfixes and applying hotfixes, read through the associated Readme file or contact BMC Support by opening a support ticket.

When an issue occurs while using , analyze the cause. The following list includes the common problems that can occur when using :

• Troubleshooting when approval server fails to process records from Application Pending form
• Troubleshooting-when-approving-requests-via-emails-does-not-work

Popular knowledge articles for 

The following list includes some of the popular knowledge articles from BMC Communities for :

• How to perform a Checklist for Approval Server configuration

• How to test Approval Server is working fine or not

• How to enable the Approval log and set the logging in DEBUG mode

• Different Reasons of Approval Server Sanity Check Failed

• Approvals and Status Change are delayed despite the Approval to be configured correctly

• Records stuck in Application Pending form - Error:"no arapsignalxx_build001 in java.library.path"

• How to enable the AR System Dispatcher log

• Server Group Coordinator Causing Non-Responsiveness

• Setting the Approval-Polling-Interval parameter: Approval Server slow

• AREA LDAP and Approval Server not working after upgrade to v9.1 ARServer due to missing or not updated Java files entries in the pluginsvr_config.xml file

• Approval Engine Intermittently Suspended in a Server Group

Video for 

The following video (6:32) explains how to test .

Related topic

Setting-up-the-approval-process