Securing AR system

1

Configure ports and firewalls.

• 2024-07-10_01-44-14_Setting ports and RPC numbers
• Configuring-the-mid-tier-through-a-firewall
• Configuring-firewalls-with-AR-System-servers
• Enabling-cross-launch-to-mid-tier

2

Encrypt the Remedy system.

• Configuring-the-Mid-Tier-web-server-for-SSL-certificate
• Configuring-SSL-for-the-email-engine
• Configuring-the-AREA-LDAP-plug-in
• Configuring-the-ARDBC-LDAP-plug-in

See also ENCRYPT in Functions and Encrypt Data at Rest in Field-Properties.

3

Set up authentication and passwords.

• Specifying-passwords-and-properties-for-connecting-services-to-the-server
• Configuring-a-password-for-the-DSO-user
• Resetting-the-Application-Service-password-for-Flashboards
• Restrictions-when-logging-in-to-a-AR-System-server
• Configuring double authentication

4

Set permissions.

Setting-up-users-access-and-preferences

5

Ensure data privacy and address data privacy requests associated with the General Data Protection Regulation (GDPR).

• Addressing-data-privacy-requests
• Cookies-used-by-Mid-Tier