Deprecated and discontinued features
Deprecated features
Deprecated features are still available in the product but are no longer under active development and might be discontinued from the product in the future. We encourage you to plan and implement the recommended change.
Feature | Announcement and recommendations |
|---|---|
Smart Reporting | BMC Helix Dashboards is the strategic direction for BMC's investment into innovative reporting and dashboarding capabilities for BMC’s Service and Operations Management solutions. Now that BMC Helix Dashboards is available for both on premises and SaaS deployments, BMC is starting the end-of-life process for Smart Reporting and its use with the BMC Service Management solutions. For more information, see Statement-of-direction-End-of-life-plan-for-Smart-Reporting-for-BMC-Helix-ITSM-and-BMC-Helix-Innovation-Suite-and-transition-to-BMC-Helix-Dashboards. |
Discontinued features
Discontinued features are no longer available in the product or service.
Features | Announcements and recommendations |
|---|---|
Microsoft Internet Explorer 11 | Starting with version 21.02 release, BMC no longer supports the use of Microsoft Internet Explorer version 11 with Smart Reporting. For a complete list of BMC products that will no longer support Internet Explorer 11, see BMC Customer Support Communities page . As technology continues to advance, it has become more challenging to resolve browser-specific issues related to Internet Explorer 11. We may attempt to fix some issues related to that version, but some features may not work as expected. Because of security compromises and performance issues, we recommend that you do not use Internet Explorer 11. Instead, we encourage you to switch to other fully supported browsers. BMC will still support Internet Explorer 11 on releases of BMC products prior to version 21.02 where Internet Explorer 11 was already supported. Important: Microsoft still supports Internet Explorer 11 on some operating systems (including Microsoft Windows 8.1 and 10 and Windows Server 2012 and 2016). For more information, see the Microsoft Lifecycle FAQ - Internet Explorer and Edge page. If you have any questions, post them on the BMC Customer Support Communities page. |
To get complete compatibility information for BMC Helix ITSM, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability & Compatibility page.