Integrating
The following image gives a high-level view of integrating third-party applications with :
An administrator or a developer with administrator privileges can perform integrations by using the following integration methods:
Integration method | Reference |
|---|---|
Use BMC Helix iPaaS to integrate any application built with with a third-party application by using the REST APIs. | |
Use Connectors to integrate an application built with with a third-party service or an application without changing the application code. | |
Use REST API to integrate applications or external systems to exchange data. APIs allow greater flexibility because the data is in JSON which is widely used by web applications. | |
Use webhook APIs to create website integrations that interact with BMC Helix ITSM objects or data, and automatically notify external systems about changes that are made in . | |
Use JAVA APIs for integration and leverage the widely used Java programming techniques. Java API is forward and backward compatible with other versions of AR System. | |
Use SOAP-based web services to integrate when both the applications are capable of consuming XML. This makes the integration easier. |
Before completing any instructions in this section, you should have a strong working knowledge of and . A working knowledge of the external systems that you are considering for integration with is also helpful.
Action | Reference |
|---|---|
Select integration points, platforms, an implementation method, and a technology method. | |
Configure single sign-on and authentication. | |
Extend functionality to external data by using installed and created plug-ins. | |
Configure and use the ARDBC and AREA LDAP plug-ins to integrate with a directory service. | |
Use plug-ins and the AREA API to integrate with external user authentication services. | |
View and process external data, access external relational database tables, read data from the database with a third-party application, and provide read-only access to data in forms. | |
Create custom plug-ins for . | |
Automate tasks and processes by integrating with TrueSight Orchestration. | |
Execute and control external applications within workflow to supplement and clients. | |
Remove single sign-on capabilities. | |
Manually integrate with , , and . |