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Enabling common content synchronization for tenants in Smart Reporting

Important

BMC has announced the end-of-life plan for  for BMC Helix ITSM and   by April 28, 2022. For more information, see Deprecated-and-discontinued-features.

A Remedy Smart Reporting administrator can share any common content, including the out-of-the-box content, to multiple tenants at the same time. A tenant can be configured to receive this common content which is synchronized at scheduled intervals.  By default, the content synchronization option is disabled for all tenants. A  administrator can enable or disable the content synchronization option for a tenant in  by using the Smart Reporting Client Sync Mapping form. You can also select multiple tenants at a time for enabling and disabling content synchronization.

Related topics

Synchronizing common content across multiple tenants



Before you begin

Ensure that the tenant for which you want to enable or disable the content synchronization is onboarded in Remedy Smart Reporting.

To enable or disable common content synchronization for a tenant

  1. Log in to .
  2. In the browser, go to http:///ARServer:port///arsys/forms///midTier///SmartReporting_ClientSyncMapping/Default+Administrator+View/**.
    The SmartReporting_ClientSyncMapping form is displayed.
    tenantform1.png
  3. Enter value in the Customer Id or  Customer Name field   and   click  Search  on the top menu.
  4. In the Sync Content field, select either of the following options and click Save on the top menu.
    • Yes—Click to enable content synchronization for the tenant.
    • No (Default)—Click to disable content synchronization for the tenant.
  5. (Optional) To select multiple tenants at the same time:
    1. Enter %  in the Customer Id or   Customer Name  field and click  Search  on the top menu.
    2. Click Select All from the top section.
      tenantform4.png
    3. In the Sync Content field, select either Yes or No to enable or disable the content synchronization respectively.
    4. Click Modify all from the top menu.
      tenantform4.png
    5. Click Yes in the Confirm Save Request dialog box.
      tenantform3.png

The selected tenants will receive the common content in . 

 

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