Viewing status, error, and other information about incoming email
For incoming email, the most important use of the Advanced Options tab is to view message information and errors of incoming email.
The Attachment Alternatives tab (the following figure) displays any attachments in the incoming email. The tab displays the links to each message as it is rendered by the Email Engine in plain text, HTML, and email client formats.
Attachment alternatives information for incoming email
To display advanced options
- Open the AR System Email Messages form in Search mode.
- Select an incoming email message.
- Select Yes in the Display Advanced Options field of the AR System Email Message form.
Select one of the advanced option tabs: Advanced Options, Message Information, or Errors.
For incoming email, you typically will not see information under the Templates and Variable Replacement tabs.
Viewing status information about incoming email
The Message Information tab records status information about incoming email, such as its Message ID, the date the email was received, and how the message was parsed.
Viewing error messages for incoming mail
The Errors tab enables users to view error messages if incoming email is not received correctly. If a request fails to submit or query, the original message is returned, along with an error message that indicates the reason for the failure.
The following figure illustrates an incoming query that did not return any results. Information includes the severity of the error, error number, date created, and error message text.
Error information for incoming email