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Syntax for incoming email

Email sent to the  to access the  must follow a specific syntax. The syntax is specified by a given set of labels that are recognized by the . You can give different values to the labels. Using-label-value-pairs-in-templates provides a table of labels that you can use to send incoming email to the .

The examples of incoming email in this section make extensive use of label/value pairs, aliases, variables, templates, and special keyword syntax as message content; the  ignores any other text. For more information, see the detailed reference material and examples of their use in Creating-and-using-email-templates.

Using incoming email, users can submit, query, or modify entries on the . Users can send incoming emails through an external email client to a configured mailbox on the . If users send email through a third-party email client, they can enter the content into the body of the email or specify a template.

The message content of incoming email must follow a particular syntax that is specified by a given set of label/value pairs, for example:

Schema: HD Incident
Server: polycarp
Login: Joe User
Password: 12345
Action: Submit

The rules for label/value pairs and variables are exactly the same as those for templates.

Success

Tip

Like the mid tier, incoming email can trigger workflow that fire on submit or modify. Email functions like any other  client to the . For example, if the transaction meets the filter's Run If condition, the filter will fire, regardless of whether the client is the mid tier or an email.

The MimeToJavaMapping.properties file contains a list of character set conversions for your incoming mail. You can find this file in the  installation directory.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

AR System 22.1