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Avoiding infinite loops

The information in this topic is applicable only for on-premises deployments.

If the Duplicate Request ID Action specified in the mapping is Overwrite, do not transfer requests with ownership.

 Duplicate Request ID Action list — Options panel of Distributed Mapping editor

Dup_Req_ID_Act.gif

The combination of transferring ownership and overwriting existing requests in a chained environment can create an infinite loop. By default,  protects you against infinite loops by providing automatic loop detection. If you need to update the original request, however, perform the following procedure to override this protection.

To override loop detection

In Developer Studio, select the Override Loop Detection check box in DSO Transfer or DSO Return subpanel on the If Actions panel in the filter or escalation editor.

 Override Loop Detection check box — If Actions panel of Filter editor

Override_Loop_Detect.gif

Warning

If you shut down loop protection, you risk creating infinite loops and overwriting the original record in a distributed transfer or distributed return operation.

 

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