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BMC Helix Innovation Suite Applications benchmark summary

The objective of this benchmark is to characterize the performance and scalability aspects of various BMC Helix Innovation Suite Applications under various field conditions. For a realistic simulation, the benchmark workload includes online workloads. For details about the workload, see the 01.

A supporting environment was built and IT infrastructure was used in this benchmark to depict a typical deployment architecture, such as the high availability requirement of all the applications. 

The workload simulations include the following:

  • A mixed workload simulating ITSM, Service Request Management (SRM), Helix Dashboard, Smart IT, LiveChat, Digital Workplace Catalog, Business Workflow, ChatOps, ChatBot users along with the CMDB processes running in continuous mode
  • A standalone Remedy Single Sign-On (RSSO) workload

The supporting lab environment includes the following:

  • An F5 load balancer
  • Two pods (HA) each of the RSSO, MidTier, Smart Dashboard, Smart IT, DWP, Virtual Chat Plugin, Virtual Chat Server, Openfire, Catalog ITSM plugin applications. 
  • Total five pods (HA) of Platform (AR System servers) are configured as an AR Server Group: Three pods of Platform (AR System servers) are user-facing servers, and two are designated as FTS(Admin) roles.

Following are the key takeaways of the benchmark results:

  • For the 2100 concurrent users mixed (online and batch) workload benchmark, the average end-user response time per use cases are within the SLA of 5 seconds response time.

 

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AR System 22.1