RApp Password form

The UDM:RAppPassword form stores a Remedy Application (RApp) Service password for a specific . The  installer populates this regular form during  installation. The ARInput, AROutput, and  steps provided by BMC use this form to make connections to the .

The  user password is not stored as part of the  connection defined in a transformation for security reasons. The steps provided by BMC use an impersonation API to connect to the . These steps query this form with the server name defined in the AR Connection to get the Remedy Application Service password for that server. The steps 1) create an initial connection to the server using the Remedy Application Service user name and password (queried earlier from this form), and 2) impersonate the user named in the AR Connection definition.

By default, the installer populates this form with the current 's name and Remedy Application Service password. If you must create connections using a fully qualified domain name (FQDN) or IP address, enter the alternative entries in this form. For example, if you want to create remote server connections, enter information about the remote server in this form.

UDM:RAppPassword form

The form contains the following fields:

• Server Name—The  name to which a connection must be created from a transformation. You need to update the  name if you are performing one of the actions listed below: 
  • Configure UDM in a server group—In a server group environment, multiple servers exist. Make sure that the RappPassword form contains all the possible sever name values that you use. This is required as the UDM:RappPassword form is used to authenticate Remedy application service password for the $server$ value that comes from the . The $server$ can be host name, IP address, alias name, or a Load Balancer name. Incorrect or missing information on this form might result in load step failure.

  • In the example below, the UDM:RappPassword form contains the alias names for AR server and Load Balancer.

    • newsc-s— alias name 
    • newscorp-vip—LB alias name

    

  • Configure UDM in a non-server environment—As a single server exists in the non-server environment, the Server Name field automatically reflects the server name.
  • Restore the database—After the data migration, you must verify and update the Server Name field if you want to perform testing before making the server as new production server.

• RApp Password—The (Remedy) Application Service Password supplied during  installation.

  This password is supplied on the AR System Administration: Server Information form Connection Settings tab and should remain the same for all s.

Load balancer names

If  are configured in an environment where a load balancer is used, the following parameters change:

• The Server-Name parameter changes to the name of load balancer.
• The Server-Connect-Name parameter changes to the name of  on each server.

For either of the following situations, populate the UDM:RAppPassword form with the load balancer server name and its password (which is the same as the Application Service Password on the other ):

• A load balancer server name is provided for a  connection in BMC-provided Pentaho step (such as, ARInput, AROutput, or CMDB)
• A load balancer is defined in the UDM:Variable form

 If you change the application password you must also update the RApp password.