Setting up alarms to receive alerts

You can set up alarms for the flashboards that you create.

An alarm enables you to send notifications to specific users based upon a threshold value. Alarms can trigger notifications through email, based on the threshold level of the associated meter. The Remedy Flashboards server checks the threshold, based on the Check interval. If the threshold limit is reached, the server generates an entry in the Alarm Events form.

To create an alarm

1. Open Developer Studio.
2. In AR System Navigator, expand serverName > All Objects.
3. Right-click Flashboard Alarms, and select New Flashboard Alarm.
   To add an alarm to an application, expand serverName > Applications. Then, right-click on the application, and select New Object > New Flashboard Alarm.

4. Use the following table to enter values in each field. 

   Fields used to create a flashboard alarm

   Field	Description
   Active	Enables the alarm if the option is selected.
   Variable	Name of the variable associated with this alarm (required).
   Threshold	Threshold level beyond which the alarm triggers. Select an operator and enter an integer value, depending on the type of statistics your flashboard gathers. For example, you might have a flashboard that tracks the number of unassigned help desk tickets. Based on the number of unassigned tickets from previous days, you know that you must assign tickets immediately if the number of unassigned tickets reaches 50. So, you set the threshold level to trigger the alarm when the number of tickets reaches 50.
   Remind when	Frequency with which reminders are sent to the user defined in the Notify section of this panel, when the threshold conditions are met (required).
   Check every	Amount of time that must pass before the variable value is checked to verify that the alarm conditions are still in effect. Default value — 5 minutes
   Notify by	Delivery mechanism for the message that the alarm sends out when the trigger conditions are met: Email User Default, which obtains the user's default mechanism from the User form None You might select None if you want to gather information in the FB:Alarm Events form to be analyzed at a later date. You might also want to create a workflow for the data.
   User	Name of the user who receives the alert message or the email notification.
   Message	Message that the alarm or email displays. You can click the ellipsis (...) button to open the Alarm Message dialog box.

5. Save the alarm.

To modify an alarm

1. Open Developer Studio.
2. In AR System Navigator, expand serverName > All Objects.
3. Double-click Flashboard Alarms.
4. In the Flashboard Alarms list, double-click the alarm name.
5. Modify the data as needed.
6. Save the alarm.

To disable an alarm

1. Open the alarm.
2. Clear the Active check box.
3. Save the alarm.

To delete an alarm

1. Open Developer Studio.
2. In AR System Navigator, expand serverName > All Objects.
3. Double-click Flashboard Alarms.
4. In the Flashboard Alarms list, right-click the alarm name, and select Delete.

Where to go from here

Adding-a-flashboard-to-a-form