Deleting People records

When employees permanently leave your company or move to another role within the company that does not involve using BMC Helix ITSM again, you can delete their People records from the system.

Before you begin

Make sure you have the Contact Organization Admin, Contact People Admin, or AR System Administrator permissions.

To delete People records

1. From the navigation pane of the IT Home page, select Administrator Console > Application Administration Console.
2. Click the Custom Configuration tab.
3. From the Application Settings list, select Foundation > People > People Management Console, and then click Open.
4. In the Defined Searches area of the Navigation pane, click New Search, and add your search criteria.

5. Select the people record and change its profile status to Delete. 

   The following figure shows the Profile Status of a People record set to Delete:
   

6. Click Save.

7. From the Actions menu, select Delete.

   You must have AR System Administrator permission to actually delete the record.

To delete multiple People records

1. From the navigation pane of the IT Home page, select Administrator Console > Application Administration Console.
2. Click the Custom Configuration tab.
3. From the Application Settings list, select Foundation > People > People Management Console, and then click Open.
4. In the Defined Searches area of the Navigation pane, click New Search, and add your details in the fields to define your search criteria.
5. Select multiple people records that you want to delete, and click Modify All.
6. Change Profile Status to Delete. 
7. Click Save.