E-Bonding Runbook Incident - Outbound Events
The Event Engine generates E-Bonding Runbook outbound events. The Event Engine is a set of BMC Remedy ARS workflow objects, which collect events within BMC Remedy ITSM Suite. The events are the source of every outbound interface communication.
Summarized the following events are processed by E-Bonding Runbook Incident:
- Creation of Incident Requests
- Creation of Incident Work Infos (incl. attachments)
- Creation of Incident Tasks
- Creation of Incident Relations to other ITSM Incident Requests
- Creation of Incident to CI Relation
- Update of Incident Requests
- Update of Incident Tasks
- Deletion of Incident Relations to other ITSM Incident Requests
- Deletion of Incident to CI Relation
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