E-Bonding Runbook Incident - Messages

This chapter provides information about the inbound and outbound messages of the module.
Inbound Messages
 This chapter lists all E-Bonding Runbook inbound messages. The inbound messages can be utilized by interface partner system through SOAP requests.

• Incident Request Messages
  • incGetListOfIDs (Query Request)
  • incGetTicketDetails
  • incCreateTicket
  • incCreateTicketByTemplate
  • incUpdateTicket
  • incUnsubscribeTicket
• Incident Task Messages
  • incGetListOfRelatedTaskIDs
  • incGetTaskDetails
  • incCreateTask (incl. relation to Incident Request)
  • incCreateTaskByTemplate (incl. relation to Incident Request)
  • incUpdateTask
• Incident Workinfo Messages
  • incGetListOfWorkInfoIDs
  • incGetWorkInfosDetails (incl. up to three attachments)
  • incCreateWorkInfo
• Incident Relation (Ticket) Messages
  • incGetListOfRelatedTicketIDs
  • incCreateTicketRelation (requires an existing Ticket ID)
  • incDeleteTicketRelation (requires an existing Ticket ID)
• Incident Relation (CI) Messages
  • incGetListOfRelatedCIIDs
  • incGetCIBasicDetails (BMC_BaseElement Attribute)
  • incCreateCIRelation (requires an existing CI)
  • incDeleteCIRelation (requires an existing Ticket ID)
• System Messages
  • incPack
  • sysResendMessages

All listed messages cover the complete fields of the corresponding ITSM object.
Outbound Messages
 The E-Bonding Runbook Message Library of this module defines a complete set of messages, including object and operation that will be sent to the interface partners.
Similarly, to the inbound messages the objects cover the complete fields of the corresponding ITSM object and can be extended with custom attributes.

• Incident Request Messages
  • incSendCreateTicket
  • incSendUpdateTicket
• Incident Task Messages
  • incSendCreateTask
  • incSendUpdateTask
• Incident Workinfo Messages
  • incSendCreateWorkInfo
• Incident Relation (Ticket) Messages
  • incSendListOfRelatedTicketIDs
• Incident Relation (CI) Messages
  • incSendListOfRelatedCIs