E-Bonding Runbook Logging
One of the advantages in using E-Bonding Runbook as a centralized BMC Remedy ITSM interface platform is a central and transparent logging functionality.
E-Bonding Runbook defines multiple log status that are displayed in the E-Bonding Runbook Log Console and can be used for a central and efficient troubleshooting. The table below describes all log status for E-Bonding Runbook:
Log Status | Visible in E-Bonding Runbook Log Console | Description |
NEW | X | This status is used when a new E-Bonding Runbook operation is initiated. |
VALIDATED |
| This status is used when the XSD validation of the E-Bonding Runbook operation content was successful. |
WORK IN PROGRESS |
| This status is used when the E-Bonding Runbook Transaction Engine is processing the operation. |
ENABLERCALLED |
| This status is used for E-Bonding Runbook outbound events only and states, that the partner specific outbound enabler has been called. |
CLOSED | X | This status is used when a new E-Bonding Runbook operation is completed successful. |
ERROR | X | This status is used when a new E-Bonding Runbook operation is completed with errors. |
RETRY | X | This status is used when the E-Bonding Runbook operation is scheduled for a retry. Based on the E-Bonding Runbook platform and partner configuration, the retry interval is calculated. |
In addition, the logging can be disabled completely to support customer production readiness needs.