E-Bonding Runbook Error Codes & Troubleshooting
The E-Bonding Runbook platform defines a set of error codes, which can be sent within the acknowledgment messages DACK and PACK.
For trouble shooting the E-Bonding Runbook Log Console is recommended. The table of the console offers various filter options and provides detailed information on the status and all transactions and message details which are operated via E-Bonding Runbook.
For further information on the usage of the E-Bonding Runbook Log Console see the VIPCON E-Bonding Runbook for BMC Atrium Orchestrator – User Guide.
The following lists contain E-Bonding Runbook Error Codes and their meaning.
E-Bonding Runbook Core Error Codes
BGI-1000 – | BGI Internal Errors | BAO Process Name |
|---|---|---|
BGI-1001 | Unable to create BGIWorkInfo object. | :VIP_BGI_Core_Incident:Outbound:incSendCreateWorkInfo |
BGI-1002 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core:TransactionEngine:Outbound:executePostOutboundOperations |
BGI-1003 | Error calling outbound enabler (SOAP-Error: #SOAP-ERROR#). | :VIP_BGI_Core:TransactionEngine:Controller:Outbound:executePostOutboundOperations |
BGI-1004 | Unable to create BGITask object. | :VIP_BGI_Core_Incident:Outbound:incSendCreateTask |
BGI-1005 | Unable to create BGITask object. | :VIP_BGI_Core_Incident:Outbound:incSendUpdateTask |
BGI-1006 | Unable to create BGICIRelations object. | :VIP_BGI_Core_Incident:Outbound:incSendListOfRelatedCIs |
BGI-1007 | Unable to create BGITicketRelations object. | :VIP_BGI_Core_Incident:Outbound:incSendListOfRelatedTicketIDs |
BGI-1008 | Unable to create BGIIncident object. | :VIP_BGI_Core_Incident:Outbound:incSendUpdateTicket |
BGI-1009 | Unable to create BGIIncident object. | :VIP_BGI_Core_Incident:Outbound:incSendCreateTicket |
BGI-1010 | Unable to create AR items XML. | :VIP_BGI_Core_Incident:Inbound:incCreateWorkInfo |
BGI-1011 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Incident:Inbound:incCreateWorkInfo |
BGI-1012 | Unable to create AR items XML. | :VIP_BGI_Core_Incident:Inbound:incCreateTicket |
BGI-1013 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Incident:Inbound:incCreateTicket |
BGI-1014 | Unable to create AR items XML. | :VIP_BGI_Core_Incident:Inbound:incCreateTicketByTemplate |
BGI-1015 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Incident:Inbound:incCreateTicketByTemplate |
BGI-1016 | Unable to create AR items XML. | :VIP_BGI_Core_Incident:Inbound:incCreateTask |
BGI-1017 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Incident:Inbound:incCreateTask |
BGI-1018 | Unable to create AR items XML. | :VIP_BGI_Core_Incident:Inbound:incCreateTaskByTemplate |
BGI-1019 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Incident:Inbound:incCreateTaskByTemplate |
BGI-1020 | Unable to create AR items XML. | :VIP_BGI_Core_Incident:Inbound:incCreateCIRelation |
BGI-1021 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Incident:Inbound:incCreateCIRelation |
BGI-1022 | Unable to create AR items XML. | :VIP_BGI_Core_Incident:Inbound:incCreateTicketRelation |
BGI-1023 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Incident:Inbound:incCreateTicketRelation |
BGI-1024 | Unable to create AR items XML. | :VIP_BGI_Core_Incident:Inbound:incUpdateTask |
BGI-1025 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Incident:Inbound:incUpdateTask |
BGI-1026 | Unable to create AR items XML. | :VIP_BGI_Core_Incident:Inbound:incUpdateTicket |
BGI-1027 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Incident:Inbound:incUpdateTicket |
BGI-1028 | Unable to create BGI CI-Associations response object. | :VIP_BGI_Core_Incident:Outbound:incCreateCIRelationResponse |
BGI-1029 | Unable to create BGITask response object. | :VIP_BGI_Core_Incident:Outbound:incCreateTaskByTemplateResponse |
BGI-1030 | Unable to create BGITask response object. | :VIP_BGI_Core_Incident:Outbound:incCreateTaskResponse |
BGI-1031 | Unable to create BGI Ticket-Associations response object. | :VIP_BGI_Core_Incident:Outbound:incCreateTicketRelationResponse |
BGI-1032 | Unable to create BGI Ticket response object | :VIP_BGI_Core_Incident:Outbound:incCreateTicketByTemplateResponse |
BGI-1033 | Unable to create BGI Ticket response object | :VIP_BGI_Core_Incident:Outbound:incCreateTicketResponse |
BGI-1034 | Unable to create BGI WorkInfo response object | :VIP_BGI_Core_Incident:Outbound:incCreateWorkInfoResponse |
BGI-1035 | Unable to create BGI Query response object | :VIP_BGI_Core_Incident:Outbound:incGetListOfIDsResponse |
BGI-1036 | Unable to create BGI Query response object | :VIP_BGI_Core_Incident:Outbound:incGetListOfRelatedCIIDsResponse |
BGI-1037 | Unable to create BGI Query response object | :VIP_BGI_Core_Incident:Outbound:incGetListOfRelatedTaskIDsResponse |
BGI-1038 | Unable to create BGI Query response object | :VIP_BGI_Core_Incident:Outbound:incGetListOfRelatedTicketIDsResponse |
BGI-1039 | Unable to create BGI Query response object | :VIP_BGI_Core_Incident:Outbound:incGetListOfWorkInfoIDsResponse |
BGI-1040 | Unable to create BGI Query response object | :VIP_BGI_Core_Incident:Outbound:incGetTaskDetailsResponse |
BGI-1041 | Unable to create BGI Query response object | :VIP_BGI_Core_Incident:Outbound:incGetTicketDetailsesponse |
BGI-1042 | Unable to create BGI Query response object | :VIP_BGI_Core_Incident:Outbound:incGetWorkInfoDetailsResponse |
BGI-1043 | Unable to create BGI Query response object | :VIP_BGI_Core_Incident:Outbound:incGetCIBasicDetailsResponse |
BGI-1044 | Unable to create BGI Task response object | :VIP_BGI_Core_Incident:Outbound:incUpdateTaskResponse |
BGI-1045 | Unable to create BGI Ticket response object | :VIP_BGI_Core_Incident:Outbound:incUpdateTicketResponse |
BGI-1101 | Unable to create BGIWorkInfo object. | :VIP_BGI_Core_Change:Outbound:chgSendCreateWorkInfo |
BGI-1104 | Unable to create BGITask object. | :VIP_BGI_Core_Change:Outbound:chgSendCreateTask |
BGI-1105 | Unable to create BGITask object. | :VIP_BGI_Core_Change:Outbound:chgSendUpdateTask |
BGI-1106 | Unable to create BGICIRelations object. | :VIP_BGI_Core_Change:Outbound:chgSendListOfRelatedCIs |
BGI-1107 | Unable to create BGITicketRelations object. | :VIP_BGI_Core_Change:Outbound:chgSendListOfRelatedTicketIDs |
BGI-1108 | Unable to create BGIChange object. | :VIP_BGI_Core_Change:Outbound:chgSendUpdateTicket |
BGI-1109 | Unable to create BGIChange object. | :VIP_BGI_Core_Change:Outbound:chgSendCreateTicket |
BGI-1110 | Unable to create AR items XML. | :VIP_BGI_Core_Change:Inbound:chgCreateWorkInfo |
BGI-1111 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Change:Inbound:chgCreateWorkInfo |
BGI-1112 | Unable to create AR items XML. | :VIP_BGI_Core_Change:Inbound:chgCreateTicket |
BGI-1113 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Change:Inbound:chgCreateTicket |
BGI-1114 | Unable to create AR items XML. | :VIP_BGI_Core_Change:Inbound:chgCreateTicketByTemplate |
BGI-1115 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Change:Inbound:chgCreateTicketByTemplate |
BGI-1116 | Unable to create AR items XML. | :VIP_BGI_Core_Change:Inbound:chgCreateTask |
BGI-1117 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Change:Inbound:chgCreateTask |
BGI-1118 | Unable to create AR items XML. | :VIP_BGI_Core_Change:Inbound:chgCreateTaskByTemplate |
BGI-1119 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Change:Inbound:chgCreateTaskByTemplate |
BGI-1120 | Unable to create AR items XML. | :VIP_BGI_Core_Change:Inbound:chgCreateCIRelation |
BGI-1121 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Change:Inbound:chgCreateCIRelation |
BGI-1122 | Unable to create AR items XML. | :VIP_BGI_Core_Change:Inbound:chgCreateTicketRelation |
BGI-1123 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Change:Inbound:chgCreateTicketRelation |
BGI-1124 | Unable to create AR items XML. | :VIP_BGI_Core_Change:Inbound:chgUpdateTask |
BGI-1125 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Change:Inbound:chgUpdateTask |
BGI-1126 | Unable to create AR items XML. | :VIP_BGI_Core_Change:Inbound:chgUpdateTicket |
BGI-1127 | Unable to load PartnerDefinition (PartnerID : #PartnerID#). | :VIP_BGI_Core_Change:Inbound:chgUpdateTicket |
BGI-1128 | Unable to create BGI CI-Associations response object. | :VIP_BGI_Core_Change:Outbound:chgCreateCIRelationResponse |
BGI-1129 | Unable to create BGITask response object. | :VIP_BGI_Core_Change:Outbound:chgCreateTaskByTemplateResponse |
BGI-1130 | Unable to create BGITask response object. | :VIP_BGI_Core_Change:Outbound:chgCreateTaskResponse |
BGI-1131 | Unable to create BGI Ticket-Associations response object. | :VIP_BGI_Core_Change:Outbound:chgCreateTicketRelationResponse |
BGI-1132 | Unable to create BGI Ticket response object | :VIP_BGI_Core_Change:Outbound:chgCreateTicketByTemplateResponse |
BGI-1133 | Unable to create BGI Ticket response object | :VIP_BGI_Core_Change:Outbound:chgCreateTicketResponse |
BGI-1134 | Unable to create BGI WorkInfo response object | :VIP_BGI_Core_Change:Outbound:chgCreateWorkInfoResponse |
BGI-1135 | Unable to create BGI Query response object | :VIP_BGI_Core_Change:Outbound:chgGetListOfIDsResponse |
BGI-1136 | Unable to create BGI Query response object | :VIP_BGI_Core_Change:Outbound:chgGetListOfRelatedCIIDsResponse |
BGI-1137 | Unable to create BGI Query response object | :VIP_BGI_Core_Change:Outbound:chgGetListOfRelatedTaskIDsResponse |
BGI-1138 | Unable to create BGI Query response object | :VIP_BGI_Core_Change:Outbound:chgGetListOfRelatedTicketIDsResponse |
BGI-1139 | Unable to create BGI Query response object | :VIP_BGI_Core_Change:Outbound:chgGetListOfWorkInfoIDsResponse |
BGI-1140 | Unable to create BGI Query response object | :VIP_BGI_Core_Change:Outbound:chgGetTaskDetailsResponse |
BGI-1141 | Unable to create BGI Query response object | :VIP_BGI_Core_Change:Outbound:chgGetTicketDetailsesponse |
BGI-1142 | Unable to create BGI Query response object | :VIP_BGI_Core_Change:Outbound:chgGetWorkInfoDetailsResponse |
BGI-1143 | Unable to create BGI Query response object | :VIP_BGI_Core_Change:Outbound:chgGetCIBasicDetailsResponse |
BGI-1144 | Unable to create BGI Task response object | :VIP_BGI_Core_Change:Outbound:chgUpdateTaskResponse |
BGI-1145 | Unable to create BGI Ticket response object | :VIP_BGI_Core_Change:Outbound:chgUpdateTicketResponse |
E-Bonding Runbook Incident Module Error Codes
BGI-5001- | ITSM Errors |
|
|---|---|---|
BGI-5001 | Error requesting WorkInfo Details (#AR-Response#) | :VIP_BGI_Core_Incident:Outbound:incSendCreateWorkInfo |
BGI-5002 | Error requesting Task Details (#AR-Response#) | :VIP_BGI_Core_Incident:Outbound:incSendCreateTask |
BGI-5003 | Error requesting Task Details (#AR-Response#) | :VIP_BGI_Core_Incident:Outbound:incSendUpdateTask |
BGI-5004 | Error requesting CIRelations (#AR-Response#) | :VIP_BGI_Core_Incident:Outbound:incSendListOfRelatedCIs |
BGI-5005 | Error requesting TicketRelations (#AR-Response#) | :VIP_BGI_Core_Incident:Outbound:incSendListOfRelatedTicketIDs |
BGI-5006 | Error requesting Incident Details (#AR-Response#) | :VIP_BGI_Core_Incident:Outbound:incSendUpdateTicket |
BGI-5007 | Error requesting full incident details. | :VIP_BGI_Core_Incident:Outbound:incSendCreateTicket |
BGI-5008 | Error creating WorkInfo (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incCreateWorkInfo |
BGI-5009 | Error creating Incident (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incCreateTicket |
BGI-5010 | Error creating Incident by template (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incCreateTicketByTemplate |
BGI-5011 | Error creating Task (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incCreateTask |
BGI-5012 | Error creating Task by template (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incCreateTaskByTemplate |
BGI-5013 | Error creating CI relation (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incCreateCIRelation |
BGI-5014 | Error creating Ticket realation (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incCreateTicketRelation |
BGI-5015 | Error requesting CI basic details (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incGetCIBasicDetails |
BGI-5016 | Error requesting ListIfIDs (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incGetListOfIDs |
BGI-5017 | Error requesting list of related CIIDs (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incGetListOfRelatedCIIDs |
BGI-5018 | Error requesting list of related TaskIDs (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incGetListOfRelatedTaskIDs |
BGI-5019 | Error requesting list of related TicketIDs (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incGetListOfRelatedTicketIDs |
BGI-5020 | Error requesting list of WorkInfoIDs (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incGetListWorkInfoIDs |
BGI-5021 | Error requesting Task details (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incGetTaskDetails |
BGI-5022 | Error requesting Ticket details (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incGetTicketDetails |
BGI-5023 | Error updating Task (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incUpdateTask |
BGI-5024 | Error updating Ticket (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incUpdateTicket |
BGI-5025 | Error requesting WorkInfo details (#AR-Response#) | :VIP_BGI_Core_Incident:Inbound:incGetWorkInfoDetails |
E-Bonding Runbook Change Module Error Codes
BGI-6001- | ITSM Errors |
|
|---|---|---|
BGI-6001 | Error requesting WorkInfo Details (#AR-Response#) | :VIP_BGI_Core_Change:Outbound:chgSendCreateWorkInfo |
BGI-6002 | Error requesting Task Details (#AR-Response#) | :VIP_BGI_Core_Change:Outbound:chgSendCreateTask |
BGI-6003 | Error requesting Task Details (#AR-Response#) | :VIP_BGI_Core_Change:Outbound:chgSendUpdateTask |
BGI-6004 | Error requesting CIRelations (#AR-Response#) | :VIP_BGI_Core_Change:Outbound:chgSendListOfRelatedCIs |
BGI-6005 | Error requesting TicketRelations (#AR-Response#) | :VIP_BGI_Core_Change:Outbound:chgSendListOfRelatedTicketIDs |
BGI-6006 | Error requesting Change Details (#AR-Response#) | :VIP_BGI_Core_Change:Outbound:chgSendUpdateTicket |
BGI-6007 | Error requesting full Change details. | :VIP_BGI_Core_Change:Outbound:chgSendCreateTicket |
BGI-6008 | Error creating WorkInfo (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgCreateWorkInfo |
BGI-6009 | Error creating Change (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgCreateTicket |
BGI-6010 | Error creating Change by template (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgCreateTicketByTemplate |
BGI-6011 | Error creating Task (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgCreateTask |
BGI-6012 | Error creating Task by template (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgCreateTaskByTemplate |
BGI-6013 | Error creating CI relation (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgCreateCIRelation |
BGI-6014 | Error creating Ticket realation (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgCreateTicketRelation |
BGI-6015 | Error requesting CI basic details (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgGetCIBasicDetails |
BGI-6016 | Error requesting ListIfIDs (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgGetListOfIDs |
BGI-6017 | Error requesting list of related CIIDs (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgGetListOfRelatedCIIDs |
BGI-6018 | Error requesting list of related TaskIDs (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgGetListOfRelatedTaskIDs |
BGI-6019 | Error requesting list of related TicketIDs (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgGetListOfRelatedTicketIDs |
BGI-6020 | Error requesting list of WorkInfoIDs (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgGetListWorkInfoIDs |
BGI-6021 | Error requesting Task details (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgGetTaskDetails |
BGI-6022 | Error requesting Ticket details (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgGetTicketDetails |
BGI-6023 | Error updating Task (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgUpdateTask |
BGI-6024 | Error updating Ticket (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgUpdateTicket |
BGI-6025 | Error requesting WorkInfo details (#AR-Response#) | :VIP_BGI_Core_Change:Inbound:chgGetWorkInfoDetails |