Creating Oracle database for a Smart IT upgrade


Due to the separation of BMC Digital Workplace and Smart IT products, during the Smart IT upgrade, you must create new DB users. The new DB users will contain only Smart IT data. Creating a database is a part of preparing for upgrade process. Remedy with Smart IT (Smart IT) installer will create the new DB users automatically. However, if you have database access restrictions and cannot allow the Smart IT installer to create users, you can create pre-existing users.

Use the following procedure to create Oracle database users.

Before you begin

  • Remedy with Smart IT use the Users tablespace and the TEMP tablespace. 
  • Make sure that the database server has 20 MB for each schema.

To create an Oracle database

  1. Use the following script to create the users and grant the needed roles:

    create user SmartIT_Business_New identified by SmartIT default tablespace USERS temporary tablespace TEMP quota unlimited on USERS;

    create user SmartIT_System_New  identified by SmartIT default tablespace USERS temporary tablespace TEMP quota unlimited on USERS;
     
    grant create sequence, create table, create view, create session, alter session to SmartIT_Business_New;

    grant create sequence, create table, create view, create session, alter session to SmartIT_System_New;
  2. On your installation worksheet, write the database name, users, and passwords. The password must be from 5 to 30 symbols in length, not contain %, @, ! or & and start from a letter. 

When you run the installer, select the Use Pre-created Blank Schemas option in the Smart IT Database Information dialog box. When you select this option, you are not prompted to enter DBA credentials.

Important

Do not remove these users after installing Smart IT, because all Smart IT data is stored under these user accounts.

 

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