Smart IT test environment
This topic describes the deployment architecture, the hardware and software specifications for all servers used in the test and have details about Subquery algorithm for Restricted User
Smart IT Deployment Architecture
Specifications for Helix Applications
The following table summarize the hardware and resource allocation of Helix applications used for the benchmark.
Application | #Of Pods | Pod Resource Limit |
|---|---|---|
Helix Single Sign-on (RSSO) | 1 | CPU Limit - 2, Memory Limit - 4GB |
Helix Platform Admin | 1 | CPU Limit - 4, Memory Limit - 15GB |
Helix Platform FTS | 1 | CPU Limit - 4, Memory Limit - 18GB |
Helix Platform user | 6 | CPU Limit - 2, Memory Limit - 14GB |
Helix Smart IT | 2 | CPU Limit - 4, Memory Limit - 8GB |
Helix Virtual Chat Plugin | 1 | CPU Limit - 2, Memory Limit - 1GB |
Helix OpenFire | 1 | CPU Limit - 1, Memory Limit - 2GB |
Helix Digital Workplace | 1 | CPU Limit - 1.5, Memory Limit - 8GB |
Helix Platform Innovation Suite | 1 | CPU Limit - 750m, Memory Limit - 7GB |
The following table summarizes database hardware and resource allocation used for the benchmark.
Database | Specification | VM Used | Number in environment | Operating System Details |
|---|---|---|---|---|
Postgres DB server | 8 CPUs at 2.20 GHz each, 32GB RAM | Yes | 1 | CentOS Linux release 7.3.1611 (Core) |
MS SQL Database server | 2 CPUs at 2.7 GHz each, 24 core each, 320GB RAM | No | 1 | Microsoft Windows Server 2012 Enterprise with external Hitachi VSP 1000 SAN storage |
Other hardware and resource specifications are
Tiers | Specification | VM used | Number in environment | Comments |
|---|---|---|---|---|
OpenShift Cluster Master | 8 CPUs, 16GB RAM | Yes | 1 | CentOS Linux release 7.6.1810 (Core) |
Helix Platform Admin | 4 CPUs, 18GB RAM | Yes | 1 | CentOS Linux release 7.6.1810 (Core) |
Helix Platform FTS | 4 CPUs, 24GB RAM | Yes | 1 | CentOS Linux release 7.6.1810 (Core) |
Rest All Helix Applications (RSSO, Platform User, Smart IT, Virtual Chat Server, Virtual Chat Plugin, Digital Workplace Basic, OpenFire, Innovation Studio) | 4 CPUs, 16GB RAM | Yes | 14 | CentOS Linux release 7.6.1810 (Core) |
Client computers (for Micro Focus Silk Performer) | 4 CPUs at 2.40 GHz each, 16GB RAM | Yes | 3 | Microsoft Windows Server 2012 R2 Enterprise |
Client computer (end-user timings) | 4 CPUs at 3.86 GHz each, 18GB RAM | No | 1 | Model - Dell Latitude E5490 Laptop |
The SQL server machine is configured with 4 separated IO subsystem (Hitachi VSP 1000):
IO Subsystem | Capacity | Partition | Bus Type | Name | Hosting |
|---|---|---|---|---|---|
0 | 279GB | MBR | RAID | Dell PERC H710 SCSI Disk Device | OS files |
1 | 2TB | MBR | Fibre Channel | Hitachi OPEN-V Multi-Path Disk Device | database data files |
2 | 1.5TB | MBR | Fibre Channel | Hitachi OPEN-V Multi-Path Disk Device | database log files |
3 | 1.5TB | MBR | Fibre Channel | Hitachi OPEN-V Multi-Path Disk Device | database tempdb files |
Software specifications
Tiers | Software Version |
|---|---|
Remedy with Smart IT server | Smart IT 20.02 BMC DWP Basic 20.02 Tomcat 8.5.45.0 JDK 11.0.5 |
Chat server | Openfire 4.2.3 JDK 11.0.5 |
BMC Remedy Single Sign-On | BMC Remedy Single Sign-On 20.02 Tomcat 9.0.30 JDK 11.0.6 |
BMC Remedy Mid Tier | BMC Remedy Mid Tier 20.02 Tomcat 8.5.45 JDK 11.0.5 |
BMC Remedy AR System server | BMC Remedy AR System server 20.02 JDK 11.0.5 |
BMC Remedy DWP application | BMC Remedy DWP 20.02 Tomcat 8.5.50.0 JDK 11.0.5 |
BMC Helix Innovation Suite | BMC Helix IS 20.02 JDK 11.0.5 |
BMC Helix Virtual Chat Plugin | BMC Helix Virtualchat Plugin 20.02 JDK 11.0.5 |
BMC Helix Virtual Chat Server | BMC Helix Virtualchat Server 20.02 Tomcat 8.5.45.0 JDK 11.0.5 |
Database server | Microsoft SQL Server 2012 |
Client computers (Borland Silk Performer) | Silk Performer 20.0 |
Client computer (end-user timings) | Google Chrome 78 |