This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

KPI flashboard variables

KPI flashboards use variables to fetch the data that is used to create the flashboard graphs for the selected company. In most cases, you can control what data appears in the graph.

The following topics list the KPI graph types and the active variable names for Incident Management and Problem Management:

 

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