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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Monitoring a problem's status

The Process Flow Status area on the Problem Investigation form indicates the current stage and state of an investigation.

The Process Flow Status area provides a quick visual indicator of the current stage and state of an investigation. When you open an investigation, the Process Flow Status area appears toward the top of the form.

For additional information about the process flow lifecycle, see Process flow and the lifecycle of a problem investigation.

 

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Remedy Service Desk 20.02