Planning task times
You can plan the time for individual tasks.
The Dates tab in the Task form includes fields where you can enter scheduling information. You can create the time segments that are required to complete individual tasks.
To plan the time for tasks
- On an incident request form, select the Tasks tab.
- Select a task and click View.
- On the task form, click the Dates tab.
- In the Dates/Time region of the form, provide dates for the Scheduled Start Date and Scheduled End Date fields.
In the Time Segment Action field, select the following options:
Time Segment Action
Description
Analyze Time Segments
You can use this option to create the required time segments. For example, you can view when the CI is available or unavailable and accordingly create a time segment.
Create Business Event Time Segment
You can use this option to create or modify the required time segments for business events. For example, holidays, training, and so on and so forth. Ensure that the business event is unique. Business event uniqueness is according to its title and specified attributes.
Modify Business Event Time Segment
Create Categorizational Time Segment
You can use this option to create or modify the required time segments based on categorizations. For example, Calbro Services - Hardware. Ensure that the categorization is unique. Categorization uniqueness is according to its title and specified attributes.
Modify Categorizational Time Segment
Create/Modify CI Time Segment
You can use this option to create a time segment to indicate when the CI is available or unavailable.
- Save and close the form.