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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Opening and viewing individual task records

You can open and view the contents of individual task records. This enables you to see detailed information about the individual records and to update them.

To view task records

  1. Open the incident request record and click the Tasks tab.
  2. Click inside the Tasks and Task Groups table.
    A list of the tasks and task group appears in the table.
  3. In the Tasks and Task Group table, select the task record you want to view, and then click View.

 

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Remedy Service Desk 20.02