Assigning and reassigning tasks

After creating a task or adding a task template to an incident request record, you assign it. You can assign tasks to individuals or to a support group.

If you cannot resolve one of your assigned tasks, you can reassign the task, or you can ask your group coordinator to reassign the task. For example, you might ask the group coordinator to reassign the task in situations where you want to reassign the task to someone outside your group.

To assign a task

1. Open an incident request and click the Tasks tab.
2. Select a task and click View.
3. On the task form, select the Assignment tab.
4. From the Assignee or Assignee Group lists, select the person or support group to work on the task as the task implementer.
5. Save and close the form.

The task implementer for that task is notified of the task assignment.