Skip to Content
Information
This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Searching for a solution

You can search for information that might help resolve the current incident request in other incident requests, problem investigations, known errors, and solution database entries.

To find information that might help resolve the current incident request, use the methods for finding similar incident requests described in First-call-resolution.

If Remedy Knowledge Management is installed, you can also use this application to search for possible solutions. For information about accessing Remedy Knowledge Management, see First-call-resolution.

For information about how to use Remedy Knowledge Management, see the Using in Remedy Knowledge Management documentation.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Service Desk 20.02