Creating a change request

If infrastructure change is required to permanently resolve the incident request, assign the incident request to a Change Coordinator. For information about how to reassign a ticket to a Change Coordinator this, see Reassigning incident requests. If you have the correct change management permissions, you can create a change request from the Incident Request form. If you are not sure about your change management permissions, ask your system administrator.

To create change from an incident

1. Open the incident request record.

2. Create the change request from the incident request.

   1. From the Quick Actions area, click the arrow beside Create Related Request.
   2. From the menu, select Infrastructure Change.

   A Change Request form appears. The Product and Operational Categorization are copied from the incident to the infrastructure change. A relationship is created between the change and the incident.
   If you want to create the related change request by using a change template, then you must first apply the template and then create the relationship. The relationship is not created if this sequence is not followed.

3. Complete the Change Request form.
    For information about creating change requests, see Initiate stage - Creating change requests.
4. Click Save.