This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Accessing BMC Knowledge Management

If you have access to Remedy Knowledge Management, you can use that application to look for a solution. With the incident request record open, from the Functions area of the Navigation pane, click Search Knowledge Base.

For more information, see Searching-for-knowledge-articles in the Remedy Knowledge Management online documentation.

Related topics

Searching-knowledge-base-entries

Searching-for-similar-incident-requests

Performing a global search

Creating-a-knowledge-base-article

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*