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Information
This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Using the Overview console

The information in this section is for people who fulfill one or more of the following support roles:

  • Problem coordinators
  • Service desk analysts
  • Specialists
  • Group coordinators
  • On-duty managers

This section provides the following information:

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Remedy Service Desk 20.02