This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Troubleshooting security incident issues

hen you create security incidents, you might face certain issues if you have not configured the required options.

Issue symptoms

The following options do not display matching categories:

  • Operational Category
  • Product Category
  • Resolution Category
  • Resolution Product Category

Related topics

Configuring-settings-for-managing-security-incidents

Managing-and-tracking-security-incidents


Issue scope

You perform the following steps:

  1. Upgrade to version 20.02.
  2. From the Incident Management Console, create a security incident by selecting the Security Incident option from Incident Type.

Resolution

Modify the required category on the Standard Configuration tab in the Application Administration Console in Remedy IT Service Management.

For more information, see the following topics in the Remedy IT Service Management documentation:

 

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